Services and Technical Support

As all our solutions are designed in a bespoke format, we recognise the importance that every company and client may have individual and specific needs, which we are able to accommodate.

As we all now live in a world where monthly subscriptions and services are the norm, we ensure that we cater for each individual client depending on their day to day needs and pressures of their particular industry.

What’s in it for me?
We are that confident in our service delivery that we will financially remunerate any client if we fail to hit our agreed response times.

  • general service hours 7am-5pm
  • first line support to arrange engineer call outs
  • dedicated account managers
  • quarterly reviews
  • loyalty scheme in place for ongoing cost reduction

Print: do you believe in the old adage - prevention is better than cure?
Preventative maintenance allows us as the experts to change your consumables prior to your device failing, meaning much less disruption to your workforce.

Communications and connectivity : All clients will have a dedicated remote support plan with an optional engineering on site maintenance package. These packages are of course tailored to your immediate business requirements allowing full flexibility to meet any future needs.

Send us a message

Contact information

phone-1

0208 0577 446

email

contact@phoenixT.co.uk

location-1

Phoenix Technologies,
London Moor Place,
1 Fore Street Avenue,
Barbican,
EC2V 9DT